The honest summary.
A plain-language summary of the deal between Anchor and a subscriber. Full written terms of service are being finalized with counsel and will replace this page when ready. The commitments below will hold either way.
What you're paying for.
An Anchor Plan is a month-to-month subscription to property stewardship: a scheduled monthly on-site visit, a standard set of in-scope maintenance tasks, a written monthly report, a dated record of the property (your Home Anchor), and coordination of licensed specialists when work outside our in-scope catalog is needed.
Tiers and prices are published on the pricing page. Scope is defined on the Anchor Plan page. When third-party specialist work is recommended, Anchor earns nothing on the project itself; the specialist's referral fee to Anchor is 100% credited back to the subscriber's account. This is the Specialist Referral Credit, disclosed in advance and on every project.
The scope of the service.
- Anchor is not a licensed home inspection service under Ohio Revised Code 4764. We do not produce pre-purchase inspection reports, pass/fail determinations, or any document that substitutes for a licensed Ohio home inspector's report.
- Anchor is not a licensed trade. We do not perform roofing, HVAC repair, panel-level electrical work, plumbing beyond a shutoff turn, structural work, or any work that requires a trade license or permit. For that work, we coordinate a licensed specialist.
- Anchor is not a property management company. We do not handle rent collection, leasing, tenant placement, evictions, or accounting. The Rental Program serves landlords alongside, not instead of, property managers.
- Anchor is not an emergency service. Best efforts are made for urgent matters, but Anchor does not guarantee 24/7 response. Subscribers with true emergencies (gas, fire, medical) should call the appropriate professional service immediately.
How money moves.
- Monthly billing via Square. Card on file, charged on a recurring monthly schedule. No annual prepay, no multi-month billing, no yearly option.
- Failed payments are retried automatically for 7 days with email and SMS notification. If unresolved, a member of the Anchor team calls directly. Service is not paused until day 21.
- Entry Visit, payment is collected on the day of the visit and is non-refundable. The deliverable is the on-site property baseline itself and the written report filed to your record within the week.
- Anchor Plan cancellation, cancel anytime with 30 days written notice. No termination fees. Prorated refund of the unused portion of the current billing month.
- Specialist Referral Credit, accrues to your Anchor account once the specialist pays Anchor the referral fee on a completed project and is applied to the next month's invoice. Anchor keeps no portion of the referral fee.
How visits work operationally.
- Access credentials (lockbox codes, smart-lock PINs, security-system codes) are stored in an encrypted credential manager and used only on the day of a visit.
- Anchor carries commercial general liability insurance on every visit. A certificate is available on request.
- Safety limits apply to on-site work. We will not climb a roof in high wind, walk an ice-covered surface, or enter a confined space that poses risk. Tasks deferred for safety reasons are documented and rescheduled.
- Visit imagery and documentation collected during visits become part of your Home Anchor record. You own that record and can request a full export at any time.
If something goes sideways.
Anchor operates on the trust that continuity builds. If something goes wrong, a missed task, a broken item, a misunderstanding about scope, call the Anchor office at (216) 390-3600 or email logan@alwaysanchor.com. Most issues are resolved on the call. For those that aren't, Anchor's service-recovery practice is documented in our internal operating procedures: the next visit or the next billing cycle is on the house, offered before it is asked for.
This page will be replaced with complete written terms once counsel has reviewed them. The commitments above will hold either way.