How Anchor works.
One on-ramp, the Entry Visit. One subscription, the Anchor Plan. One team that knows your property. Here is what that looks like, stage by stage, including the parts most home-service companies are vague about: what happens when a licensed trade is required, how reports get delivered, and how cancellation works.
From the first call to a year-five subscriber.
The goal is the same at every stage: no surprises, no pitches, nothing hidden.
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You reach out
Call the office or fill out the contact form. The call is answered by a member of the Anchor team. A short conversation confirms that Anchor is a fit for your house and your service area, and an Entry Visit time is picked. If Anchor isn't a fit for some reason, that is said on the call and you are pointed elsewhere.
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The Entry Visit
A senior member of the Anchor team conducts a complete on-site baseline of the property. The exterior envelope and the interior systems are documented in full. A short conversation about the house: what has worried you, what has been replaced, what is on your mind. A wrap-up at the door in plain language: what is in good shape, what we would like to keep an eye on, and what already needs a specialist.
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The written report
A PDF arrives in your inbox within the week of the Entry Visit. Every finding, organized by system, with plain-language explanations of anything flagged and a recommended Anchor Plan tier. The report is yours to keep whether or not you subscribe.
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You decide
If the subscription makes sense, billing is set up on the date of your first paid visit. If not, no pressure. Anchor stays in touch, and the baseline record of your property remains yours regardless.
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Month 1, your first subscription visit
Same team, same door. The full in-scope list for your tier, seasonal items layered on for the month, and any follow-up from what was flagged on the Entry Visit. Written summary filed to your record within twenty-four hours. The dated record in your Home Anchor grows.
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Every month after
Same route, same sequence, same team. Small things handled on the visit, filter changes, caulk touch-ups, weather-stripping, hardware tightening, detector tests. Bigger things flagged before they become problems. Every visit, the record compounds.
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When a licensed trade is required
Roof repair, HVAC replacement, panel work, tree removal, these are outside what Anchor performs directly. When the house needs one, Anchor recommends a vetted specialist from our network at a pre-negotiated rate, is on site for the first visit when appropriate, and documents the work from start to finish. The subscriber pays the specialist directly. The specialist pays Anchor a referral fee, and 100% of that fee is credited back to the subscriber's account on the next month's invoice. Anchor earns nothing on the project itself.
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Year one, your Anchor Passport
At the end of your first subscription year, a leather-bound book arrives: the Anchor Passport. A year of the house's life, every photograph, every finding, every report, every specialist record, collected in one physical artifact. Delivered in person. Yours.
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If and when you cancel
Thirty days written notice. No termination fees. Prorated refund of the unused portion of your current month. On cancellation, your full Home Anchor record is exported and handed to you. Every photo, every report, every document. You leave with a complete record of the years we worked together.
What Anchor performs, what Anchor coordinates.
Most home-service companies are vague about the edges of their scope. Anchor would rather you knew ahead of time.
On the visit, with the subscription.
- Monthly property review, dated and documented
- Filter replacement, HVAC and water
- Smoke and carbon-monoxide detector testing and battery replacement
- Minor caulk, paint, and weather-stripping touch-ups
- Hardware tightening, doors, mailboxes, address numbers
- Gutter cleaning on quarterly cadence
- Downspout flushing and splash-block positioning
- Faucet aerator and showerhead clean or replace
- Main shutoff exercise and leak detection
- GFCI and AFCI button tests
- Window and door operation checks
- Seasonal items on schedule, hose bibs, AC startup, furnace startup, snow service, storm prep
When a licensed trade is required.
- Roofing repair and replacement
- HVAC repair beyond filter work
- Plumbing that requires a licensed plumber
- Electrical work inside the panel
- Tree removal and large pruning
- Full exterior paint
- Window or siding replacement
- Masonry, chimney, foundation repair
- Pest control, radon mitigation
- Generator or water-softener installation
- Any gas-line work, always, no exceptions
- Any work that requires a permit or license Anchor doesn't hold
How a coordinated project actually runs.
Step 1. Anchor documents the need with a written observation and supporting imagery on the monthly visit, filed to your record within twenty-four hours.
Step 2. Anchor recommends a vetted specialist from our network at a pre-negotiated rate. If the category is new to Anchor, a qualified vendor is developed before the recommendation is made.
Step 3. Anchor presents the recommendation with plain-language commentary: the scope-of-work read, the flags if any, the honest appraisal.
Step 4. You decide. Anchor schedules, handles access, and is on site for the specialist's first visit when appropriate so you don't have to be.
Step 5. Documented record kept from start to finish. Everything is filed to your Home Anchor.
Step 6. Post-completion review and quality verification. If the work isn't right, Anchor is the one having that conversation with the specialist.
Step 7. The specialist bills you directly for labor and materials. Separately, the specialist pays Anchor a referral fee, and 100% of that fee is credited back to your Anchor account on the next month's invoice. Disclosed before Step 1, every time.
What you get in your inbox, every month.
The monthly report is the proof. Every subscriber gets the same template. Every report has the same structure, so you always know where to look.
Address and date
Your address, the visit date, and the visit type (monthly, Entry Visit, Guardian, project). One page, branded, clear.
Plain-language summary
Two or three paragraphs: what was walked, what was handled, what was found, and what we'd like you to know about. Written in calm, non-alarming language.
Work performed on the visit
Every in-scope task completed on the visit, with before-and-after imagery where applicable. Filter sizes, detector battery replacements, caulk lines, hardware adjustments.
What was observed
Documented, labeled, and categorized: things to keep an eye on, things to address in the next few months, and things that need a specialist now. No alarmist color. No urgency theater.
Full visit gallery
The complete dated record from the visit, labeled by area. The exterior standard set, the interior standard set, plus anything additional noted. Organized the same way, every month.
What's coming
A one-line heads-up on next month's scheduled items, filter change, seasonal switchover, quarterly gutter clean, so you always know what Anchor is planning before it happens.
All reports are delivered as PDF within twenty-four hours of the visit, filed to your Home Anchor record, and retained for as long as you're a subscriber. The full archive is available for download at any time.
Scheduling, access, billing.
Scheduling
Your monthly visit has a standing day, for example "the third Wednesday of each month." The day is picked at the start of the subscription and kept consistent so you always know what to expect. If a specific month needs to be moved, we move it together.
Access
Most subscribers use a lockbox, a garage code, or a smart lock. Access details live in your Home Anchor record and nowhere else. You don't need to be home. You get a text when the team arrives and a text when they leave.
Weather
Severe weather cancels exterior work but not interior. If a visit has to be rescheduled because of weather, it is moved within a week and you are told why.
Billing
Monthly, card on file, on the same date every month. An emailed receipt arrives with every charge. No annual prepay. No multi-month billing. No hidden charges. No trip fees, diagnostic fees, or surprise-visit fees.
If a payment fails
The system retries automatically over seven days. If the charge still hasn't processed after that, a member of the Anchor team follows up directly. Service is not paused. Trust first, billing second.
Cancellation
Thirty days written notice, no termination fee, prorated refund of the unused portion of your current month. You leave with a full export of your Home Anchor record.
A team that knows your property. That is the product.
Anchor is built around a stewardship team that carries your property's record from month to month. The knowledge is in the record and in the people, and it belongs to the house, not to whoever happened to have a clipboard that day.
Stewards are assigned to a route long-term, trained in the same sequence, and introduced to the property before they attend it on their own. Continuity is the promise. The record follows the property, not the person.
The Entry Visit is the on-ramp.
A complete on-site baseline of the property and a written report filed within the week. Everything else begins after the intake is complete and the plan tier is scoped to the house.